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CustomerChat.ai
NewTrain your bot on PDFs and documents

The support team that never sleeps.

CustomerChat.ai reads your website, documents and FAQs, then answers your visitors' questions instantly, 24/7, in your brand's voice. Set it up in minutes. No code, no support team required.

Build your chatbot See how it works
Free 14-day trialNo credit cardLive in 10 minutes
northwindgoods.co.uk
Northwind Goods
Autumn collectionMade to last. Delivered tomorrow.Shop the range
NNorthwind GoodsAI Assistant · Online
Hi! 👋 How can I help today?
Do you offer next-day delivery?
Yes. Orders placed before 2pm Monday to Friday qualify for next-day delivery across the UK mainland. Orders after 2pm ship the next working day.
Source: Delivery & shipping
Ask a question...→
Powered by CustomerChat.ai
Try it: ask the demo store a question

Customer conversations shouldn't require another full-time employee. Small businesses use CustomerChat.ai instead.

Fieldstone
Harbor & Co
LUMEN
Brightpath
Kettle Supply
oakline.
[Customer logos: placeholders]
How it works

From website to AI support agent in three steps.

No training data to prepare and no flows to build. Paste a URL and CustomerChat.ai does the rest.

Where should we learn from?
acmeplumbing.co.ukScan
1

Add your website

Paste your URL. We find every public page, from pricing to policies, in under a minute.

Learning your business38 of 47
/services/boiler-repair/pricing/areas-we-cover/faq
2

CustomerChat.ai learns your business

Your content becomes a private knowledge base. Add PDFs, FAQs or notes for anything that isn't on your site.

<script src="…/widget.js"
data-bot="acme-plumbing"></script>
Live on acmeplumbing.co.uk
3

Add the chatbot to your site

Copy one line of code, or follow our WordPress, Shopify and Wix guides. Your agent is live straight away.

Knowledge sources

Everything your customers ask about, in one knowledge base.

Start with your website, then fill the gaps with documents, FAQs and notes. Your assistant only answers from what you give it.

Re-syncs automatically when your website changes Your content is private and only used to answer your customers
WebsiteCrawl every public page automatically.
SitemapImport pages straight from sitemap.xml.
PDFsBrochures, price lists and manuals.
DocumentsWord, Markdown, TXT and CSV.
FAQsWrite exact answers to common questions.
Plain textPaste policies, notes or phone scripts.
See it answer

Real answers, with sources you can check.

Every reply is grounded in your own content. When it isn't sure, it says so and offers to pass the question to your team.

AAcme Plumbing AssistantPlayground
My boiler is making a banging noise. Is that an emergency?
Banging (often called kettling) usually isn't dangerous, but it should be checked soon. If you ever smell gas, leave the property and call the gas emergency line on 0800 111 999. Our boiler checks start from £85 and we have appointments this week.
/services/boiler-repairEmergency callouts.pdf
Can someone come on Saturday?
Yes, we work Saturdays from 8am to 4pm. Would you like me to take your details so the team can confirm a time?
Yes, book me inNot right now
Answer details
ConfidenceHigh · 94%
Sources used
Boiler repair and servicing"...kettling is caused by limescale build-up on the heat exchanger. Book a check from £85..."
Emergency callouts.pdf · page 2"...if you smell gas, call 0800 111 999 before contacting us..."
Only answers from your knowledge base. No guessing.
Features

Everything a support team does. Without the support team.

Explore all features
Instant answersReplies in seconds, any time of day, so no visitor waits for an email back.
24/7 customer supportCovers evenings, weekends and bank holidays without overtime.
Website-trained AILearns your pages, prices and policies. No scripts or decision trees.
Lead captureCollects names, emails and phone numbers when visitors are ready.
Conversation historyRead every chat in a simple inbox and see exactly what was said.
AnalyticsTrack volume, resolution rate and the topics customers care about.
Custom brandingYour colours, logo, avatar and voice. Remove our branding on paid plans.
Human handoffPasses tricky questions to your team by email or Slack with full context.
Suggested questionsShows visitors the questions they're most likely to ask.
Multiple knowledge sourcesCombine websites, PDFs, docs, FAQs and plain text.
Easy installationOne line of code, or a two-minute guide for your website builder.
Continuous improvementSee unanswered questions and fix them in a couple of clicks.
Installation

One line of code.
That's it.

Paste the snippet before the closing body tag, or follow a two-minute guide for your platform. Not technical? Send the instructions to your developer in one click.

WWordPressSShopifyWxWixSqSquarespaceWfWebflowCustom site
HTMLWordPressShopifyCopy
1<!-- CustomerChat.ai -->
2<script src="https://cdn.customerchat.ai/widget.js"
3data-bot="acme-plumbing-7f3k" defer></script>
Installation detected on acmeplumbing.co.uk · 2 minutes ago
Analytics

Know what your customers really want to know.

See what visitors ask, where they get stuck and which questions need a better answer.

Conversations2,508+18% vs last month
Messages10,784+12%
Resolution rate91.4%+2.1 pts
Unanswered37Needs review
Leads186+31%
Conversations over timeLast 30 days
Popular topics
Pricing and quotes32%
Booking and availability24%
Areas covered17%
Emergency callouts14%
Guarantees8%
Lead capture

Turn questions into customers.

When a visitor is ready to buy or book, your assistant collects their details and sends them straight to your inbox.

AAcme Plumbing
Leave your details and we'll confirm your Saturday slot within the hour.
NamePriya Shah
Emailpriya.shah@example.com
Phone07700 900123
EnquiryBoiler banging, Saturday morning please
Send details
Customisation

Looks like your brand, not ours.

Pick colours, avatar, welcome message and position. Preview every change live before it goes on your site.

NNorthwind
BBBloom Bakery
LLumen Dental
OOakline Homes

Small teams, big support.

"We used to spend the first hour of every day answering the same delivery questions. Now the chatbot handles them overnight and we just check the leads."
O[Customer name]Owner, independent homeware store
"Setup took one coffee. It found our price list, our opening hours and our cancellation policy, and it was answering patients before lunch."
P[Customer name]Practice manager, dental clinic
"We install it on every client site now. Clients see their conversations and leads in their own dashboard, so we look good without extra work."
F[Customer name]Founder, web design agency
Pricing

Simple plans that grow with you.

Start free. Upgrade when your chatbot gets busy.

Starter
For smaller websites.
$16/ month
Billed $192 yearlyStart 14-day free trial
  • 2,000 AI messages / month
  • 1 chatbot
  • 500 website pages
  • 20 file uploads
  • Lead capture (100 / month)
  • 30-day analytics
GrowthMost popular
For growing businesses with steady traffic.
$41/ month
Billed $492 yearlyStart 14-day free trial
  • 10,000 AI messages / month
  • 3 chatbots
  • 5,000 website pages
  • 200 file uploads
  • Unlimited leads
  • Remove CustomerChat.ai branding
  • Human handoff, Slack and Zapier
Pro
For businesses with higher usage.
$108/ month
Billed $1296 yearlyStart 14-day free trial
  • 40,000 AI messages / month
  • 10 chatbots
  • 25,000 website pages
  • Unlimited file uploads
  • 12-month analytics
  • API and webhooks
  • Priority support
Compare every feature
FAQ

Questions, answered.

Can't find what you need? Talk to our team.

You give us your URL and we read your public pages, or your sitemap. The text is split into small passages and stored in a private, searchable knowledge base. When a visitor asks something, the assistant finds the most relevant passages and writes an answer from them.

Support? Sorted.

Build your AI support agent in the next ten minutes. Free to start, no credit card.

Create your chatbot Talk to sales
CustomerChat.ai: The support team that never sleeps